Thanks for working with Connect 211. This is a centralized point for WellSky support staff to access support and documentation.

Common Issues:

The most common support queries we recieve relate to:

Missing data in the Resource Directory; this is especially common for new deployments
Request to add or change Categories or Suggestions
Asking how features work. We can train your staff on education over time. This is an area for adding new documentation as questions arise.

If you receive a question you don’t know the answer too, we’ll typically respond with new documentation.

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Support:

For urgent support issues, please contact Skyler Young at Connect 211 directly:

c. +1 425 418 8101

For most support issues, please submit a ticket using this form:

Our support form link has been updated, so please update your bookmarks accordingly.

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Here are link to documentation addressing some of our most common questions: